Privacy Policy

1. Who we are

KingLeads AI is operated by KLord Technologies LLC ("we", "us"). We are the controller of account, team and billing data for our subscribers, and we act as a processor for prospect data that a subscriber or their team collects through the Service.

Privacy contact: info@kingleadsai.com.

2. Data we collect

We collect only what the Service needs:

• Subscriber and account data: name, business name, email, phone, country, package, billing status, referral codes and internal notes.
• Team and marketer data: name, business name, email, phone, time zone, working availability, countries and languages served, and role in the team.
• Prospect data submitted through public forms: name, email, phone, country, language, quiz and tool answers, interest, timeline, budget-readiness answers, booking date and time zone, referral source, and notes your team adds.
• Consent and preference records: which channels a prospect agreed to, when consent was given, and opt-out or unsubscribe events.
• Usage and technical data: IP address, device and browser information, timestamps, the pages and functions used, and security and audit logs.
• Message data: the content of messages our tools send, and delivery or failure events.

3. Why we use it

To provide the Service; to score, route and assign enquiries to the right marketer or team; to run booking calendars, reminders, new-lead and new-booking alerts; to send messages only where consent was recorded; to show teams and opted-in associations their own reporting; to prevent fraud and abuse, including rate-limiting and blocking automated or duplicate form submissions; to keep audit records; to provide support; and to meet legal, tax and accounting obligations.

We do not sell personal data, and we do not use prospect data for advertising.

4. Legal bases for users in the EU and UK (GDPR)

Where GDPR applies, we rely on:

• Contract — to give you the Service you subscribed to.
• Consent — for marketing messages and any optional cookies; you can withdraw consent at any time.
• Legitimate interests — security, abuse prevention, service reliability and internal reporting, balanced against your rights.
• Legal obligation — records we must keep, such as billing and tax records.

5. California privacy rights (CCPA/CPRA)

For California residents, the categories we collect are identifiers, commercial information, internet or network activity, professional information, and inferences drawn from those (for example a readiness score). We do not sell personal information, and we do not share it for cross-context behavioural advertising.

You may request access to the personal information we hold about you, request correction, request deletion, and ask what categories we collected and for what purpose. We will not discriminate against you for exercising these rights. You may use an authorised agent; we may ask for verification.

6. Canada (CASL)

We send commercial electronic messages only with consent, express or as the law otherwise permits, and every message identifies the sender and includes an unsubscribe mechanism. We honour unsubscribe requests promptly (within the time CASL requires) and keep a record of them.

7. Text messaging (SMS)

Text messages are sent by KingLeads AI, a product of KLord Technologies LLC, only to people who gave us their mobile number on a KingLeads AI form and ticked a consent box for texts. We send two kinds of text, each with its own optional consent box:

Account and appointment texts — booking confirmations, appointment reminders, and replies to your enquiry.

Promotional texts — occasional events, offers and updates. Consent to promotional texts is never a condition of purchase.

How consent is given: on every public form that collects a phone number (/get-started, the /event registration pages and /subscribe), two separate consent boxes appear, one for account and appointment texts and one for promotional texts. Both are unchecked by default, both are separate from our Terms of Service and Privacy Policy and from any email consent, and the form can be submitted with both left unticked. We record which box was ticked, when it was ticked, the IP address the submission came from, the page it was shown on and the exact wording shown to you.

Message frequency varies. Message and data rates may apply. Reply HELP to any text for help, or STOP to opt out; after STOP we send one confirmation and no further texts to that number. You can also contact us at info@kingleadsai.com to change or withdraw your text consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver the messages on our behalf.

Our messaging provider (GoHighLevel) delivers these texts on our behalf. Our legal name, business address, business phone and support email are published on our Contact page.

8. Who we share data with

We share personal data only as needed to run the Service:

• Base44 — our hosting, database and application platform, and platform email delivery.
• GoHighLevel — our messaging provider for consented texts and messaging workflows.
• Urcalls — our meeting provider for consultation rooms.
• A payment processor (Stripe, Base44 Payments or Wix Payments) when payments are enabled on your account.
• The marketer, team or team leader that an enquiry is routed to, and team members whose group operating model shares prospect records.
• Professional advisers, and authorities or courts where the law requires it, or to protect rights and safety.
• A successor entity if the business is merged, acquired or reorganised, under the same protections.

9. International transfers

Our providers may store and process data in the United States and other countries. Where data leaves the EU, UK or Canada, we rely on appropriate safeguards such as standard contractual clauses and our providers' transfer mechanisms.

10. How long we keep data

Account and billing data: while your account is active, then as long as needed for legal, tax and accounting records.

Prospect data: as instructed by the subscriber who collected it, and no longer than needed for the purpose it was collected for, subject to consent and opt-out status.

Opt-out and consent records: kept so we can continue to honour them.

Security, rate-limit and audit logs: kept for a limited period, and longer where needed to investigate abuse.

11. Security

We use encryption in transit, access controls, per-team data isolation, least-privilege service access, audit logging, and rate limiting on public forms. No system is completely secure; if you suspect unauthorised access, contact us straight away.

Authorised KingLeads AI support staff may access your account to provide support. Access is limited to what is needed, and every access is logged.

12. Your rights and how to use them

Subject to local law, you may ask to access, correct, delete or receive a copy of your personal data, object to or restrict some processing, and withdraw consent. Email info@kingleadsai.com and we will respond within the time the law requires. You may also complain to your data protection authority.

To stop marketing messages: use the unsubscribe link in any email, use our opt-out page at /opt-out, or reply STOP to a text. Opt-out requests are honoured for the channel you used.

13. Children

The Service is for adults and is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child's data has been submitted, contact us and we will delete it.

14. Changes to this policy

We may update this policy. The "Last updated" date at the top always shows the current version, and material changes are flagged in the app or by email.